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Every lift, tire machine, forklift, mower, UTV, e-bike and heat pump we sell carries a 1-year parts and labor warranty, and you have 15 days from delivery to send back an unused unit. Here is how both work, in plain English.
Unused equipment in its original crate or box can go back for a refund. Get a Return Authorization number first; unannounced freight is refused at the warehouse door.
Covers defects in materials and workmanship on every new machine, from the delivery date. Engines from Kawasaki, Kohler, Briggs & Stratton and Yamaha on mowers, Gators, ATVs and UTVs carry the engine maker's own warranty on top of ours.
Within 15 days of delivery, email contact@ironspanindustrial.com with your order number, the item and the reason. We reply with a Return Authorization number and the warehouse it goes back to.
Freight items: strap the machine to its pallet as it arrived, with manuals, keys, hardware, cones, jaws or attachments inside, and write the RA number on two sides of the crate. Parcel items (e-bikes, scooters, pool accessories): original box and foam. Loose or damaged returns are your responsibility until checked in.
Freight: arrange an LTL carrier of your choice, or ask us to book on our account and deduct the cost from the refund. Parcel: we email a prepaid FedEx or UPS label and deduct it. Either way, insure for full value and keep the bill of lading or tracking number.
The warehouse inspects within 2 business days of arrival. Unused and complete, the refund goes to your original payment method and clears in 5 to 7 business days. Missing parts or damaged packaging are deducted; see the refund policy for details.
Shut the machine down as soon as you notice the problem. Take clear photos or a short video of the fault, the serial plate and the hour meter if it has one. Note when it started and what you were doing.
Include your order number, model, serial number, hours, a description of the fault and your photos or video. A technician replies within 1 to 2 business days, usually with a diagnosis and a plan.
Most claims close with a replacement part shipped free and phone support to fit it: a power unit, a balancer board, a hydro pump, a charger. Where labor is needed we authorize a local mechanic or lift installer and cover the approved labor. If a fault cannot be corrected, we replace the machine.
Note the damage on the delivery receipt before signing, photograph the crate or box and the machine from all sides, and email contact@ironspanindustrial.com within 24 hours with your order number. We file with the carrier and we pay for the replacement parts or the full replacement unit and its freight. Sign clean and report it later and the carrier will usually deny the claim, so take the two minutes at the curb.
Add up to 3 years to the standard 1-year warranty at checkout or within 30 days of delivery. Same parts and labor terms, same 1–2 day response. Priced by machine, so call or email for a quote; plans can be financed with the equipment.
Send the order number and a few photos. A real person replies within 1 to 2 business days.