Free freight on every order — 48 states, 6 warehousesDetails
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Shipping & delivery

Free freight on every order

Machines ship LTL freight from the nearest of 6 US warehouses, liftgate included. E-bikes, scooters and pool accessories ship parcel in 1 to 5 days. 48 states, no minimum, no surcharge, no checkout surprise.

$0 freight, 12–25 days $0 parcel, 1–5 days Express $480 flat 6 US warehouses
Free Standard Freight
$0every machine, no minimum
12–25 business days · from order confirmation
ShipsLifts, tire equipment, forklifts, mowers, UTVs, heat pumps
MethodLTL freight, palletized
TrackingPRO number by email
AppointmentCarrier calls
LiftgateIncluded
Delivery pointCurbside
Free Parcel Ground
$0FedEx or UPS Ground
1–5 business days · from order confirmation
ShipsE-bikes, scooters, trikes, pool & lift accessories, parts
MethodBoxed parcel
TrackingTracking number by email
AppointmentNone needed
SignatureOrders over $500
Delivery pointYour door
Priority Express Freight
$480flat, per order
5–15 business days · jumps the processing queue
ShipsAny freight item
MethodPriority LTL lane
TrackingPRO number by email
AppointmentCarrier calls
LiftgateIncluded
Add itAt checkout or by phone before dispatch
Delivery estimator

Where are you shipping to?

Pick your state. We show which warehouse your order leaves from and a realistic business-day window for Standard, Express and parcel. Stock permitting, we always ship from the closest location.

Select a state to see your nearest warehouse and estimated business-day transit.
Small items ship parcel

At your door in 1–5 days

Not everything needs a truck. These departments ship boxed by FedEx or UPS Ground, free, with a tracking number at dispatch. No appointment, no liftgate, no waiting at the curb. Orders over $500 require a signature.

Electric Bikes1–5 days Electric Scooters1–5 days Electric Trikesparcel or freight Pool Accessories1–5 days Lift Accessories1–5 days Shop Furniture & Toolsparcel or freight
Order journey

From checkout to your driveway

Order placed Confirmation email with your IS- order number. Changes and cancellations are free within 24 hours.
Processing 1–2 business days. Nearest warehouse inspects, crates and straps the unit to a pallet, or boxes parcel items.
In transit Carrier and PRO or tracking number emailed at pickup. Freight tracking updates at each terminal scan.
Delivered Freight: carrier calls, liftgate lowers the pallet curbside, inspect before you sign. Parcel: left at your door.
Processing time

1 to 2 business days for in-stock items. Orders placed after 2PM EST start processing the next business day. Express orders are picked first.

Coverage

All 48 contiguous states, residential and commercial addresses. We do not ship to Alaska, Hawaii, US territories, PO boxes or outside the United States.

Tracking

Carrier and PRO or tracking number by email at dispatch. Carrier links are on the order status page. Quiet days between freight scans are normal.

Freight delivery

Curbside, by appointment. The driver lowers the pallet with a liftgate at the curb or end of a truck-accessible driveway. An adult must be present to inspect and sign.

Damaged or short shipment? Do this before the driver leaves

Walk around the pallet. Check the crate, banding and every visible surface. Write any damage or missing pieces on the delivery receipt before you sign, take photos, and email them to contact@ironspanindustrial.com within 24 hours with your order number. We file the claim with the carrier and send parts or a full replacement at no cost. A clean signature on a damaged shipment weakens the claim; if the damage is severe, refuse the delivery and call us from the curb at (XXX) XXX-XXXX.

Delivery day checklist

Be ready when the truck arrives

A few minutes of preparation keeps the delivery quick and protects you if anything went wrong in transit.

Answer the carrier's scheduling call. They phone the number on your order 1 to 2 days ahead; unanswered calls delay delivery and can incur storage fees after 3 days at the terminal.
Confirm a 53-foot trailer can reach your address. If your road, gate or driveway will not take a full-size truck, tell the carrier when they call so they can send a smaller vehicle or meet you at an accessible point.
Clear a flat, firm spot at the curb or driveway entrance. Liftgates need level ground; gravel, soft grass and steep slopes are not safe for a 2,000 lb pallet.
Have an adult (18+) present with the order number and a phone with a camera.
Inspect the packaging and the machine before signing. Photograph all four sides and note anything on the receipt.
Plan how you will move it. Zero-turns, lawn tractors, Gator UTVs, ATVs and forklifts drive off the pallet; two-post lifts, tire changers, wheel balancers and pool heat pumps need a pallet jack or two or three people.
Keep the packaging for 15 days. Returns must go back in original packaging, and the crate protects the unit if a warranty inspection is needed.
Shipping questions

The details people ask about

Can I change my delivery address after ordering?
Yes, free of charge as long as the order has not been dispatched. Call (XXX) XXX-XXXX or email contact@ironspanindustrial.com with the order number and the new address. Once the carrier has picked up, an address change becomes a reconsignment at the carrier's rate, usually $75 to $150, plus extra transit time.
What if I am not home for the delivery?
Freight is delivered by appointment, so pick a window when you or another adult can be there. If nobody is present the pallet goes back to the terminal and the carrier's redelivery fee (typically $90 to $180) is passed on. Parcel items are left at your door; orders over $500 need a signature, so FedEx or UPS will retry or hold at a local pickup point.
Do you offer inside delivery or placement in my garage?
No. All freight is curbside: the driver lowers the pallet to the ground at the curb or the end of a truck-accessible driveway and that is where the carrier's job ends. Drivers do not enter garages, shops or backyards. If you need a lift or tire changer positioned inside, line up a pallet jack, forklift or our professional installation in advance. Mowers, UTVs and forklifts drive off the pallet on arrival.
Can I pick up my order at a warehouse?
Not at this time. Our warehouses are distribution facilities without a customer counter, and freight is already free to your address, so there is nothing to save. Equipment viewings at our Forest Park headquarters can be arranged by appointment; call to set one up.
Do bundles and combo deals ship together?
Yes when they leave the same warehouse, which is the norm: one pallet, one appointment, one PRO number. If a bundle item is only in stock at a second warehouse we ship both legs free and email you both PRO numbers. A parcel accessory in a freight bundle ships separately by Ground and usually arrives first.
Do you ship over holidays?
Warehouses and carriers close on US federal holidays, and those days do not count toward the 12–25, 5–15 or 1–5 business-day windows. Expect an extra 2 to 4 days around Thanksgiving, Christmas and New Year. Orders placed in the last two weeks of December typically deliver in mid-January on Standard freight; choose Express if you need it sooner.
Freight is on us. Add to cart.

Everyday low prices with shipping built in. Call for a stock check at your nearest warehouse before you order.

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