Order status

Track your order

Enter your order number and checkout email. We confirm status, carrier and delivery window within one business day. Already have a tracking or PRO number? Use the carrier links below for live scans.

Processing 1–2 business days Freight 12–25 days Parcel 1–5 days Express 5–15 days

Order lookup

Check order status

Your order number is on the confirmation email, starting with IS-. Use the same email address you entered at checkout so we can match the order.

Where is my order number? In the subject line and at the top of your order confirmation email, formatted IS-#####. If you ordered by phone or purchase order, it is on your invoice.

Dispatch email not arrived yet? Orders spend 1 to 2 business days in processing before pickup. Express orders are picked first. Check your spam folder for mail from ironspanindustrial.com.

Prefer to talk? (XXX) XXX-XXXXMon–Fri 9AM–6PM EST contact@ironspanindustrial.comReply within 1 business day

Freight orders · 12–25 business days

Car lifts, tire changers, wheel balancers, forklifts, pallet jacks, mowers, tractors, Gator UTVs, ATVs and pool heat pumps ship LTL on a pallet. You get a PRO number at dispatch. The carrier calls to book delivery; liftgate included.

Parcel orders · 1–5 business days

Electric bikes, scooters and trikes, pool accessories, lift accessories and parts ship FedEx or UPS Ground. You get a tracking number at dispatch and the package is left at your door, no appointment needed.

What happens after checkout

Four stages, one email each

Placed Order confirmed and payment or financing approved. Confirmation email with your IS- order number sent immediately.

Processing 1–2 business days. The nearest warehouse with stock picks, inspects and palletizes or boxes your order.

Dispatched Carrier picks up. You get the carrier name plus PRO (freight) or tracking (parcel) number by email. Freight 12–25 days, Express 5–15, parcel 1–5.

Delivered Freight: carrier calls to book a window, curbside liftgate delivery, inspect and sign. Parcel: left at your door.

Business days exclude weekends and US federal holidays. Transit windows are carrier estimates and can move with weather or terminal volume.

Live tracking

Track with the carrier

FXFedExParcel (Ground) and FedEx Freight PRO numbers UPUPSParcel (Ground) for e-bikes, scooters and accessories ESEstes ExpressFreight · Southeast and Mid-Atlantic lanes XPXPOFreight · nationwide, frequent from Las Vegas ODOld Dominion Freight · PRO number lookup SASaiaFreight · Texas, Plains and Southeast lanes RLR+L CarriersFreight · Midwest and Great Lakes coverage ABABF FreightFreight · long-haul and Northeast deliveries

Check your email first

Your dispatch email has the carrier, PRO or tracking number and a link. Search your inbox and spam folder for "ironspanindustrial.com" before requesting an update.

Freight: the carrier calls you

Freight is delivered by appointment. The local terminal calls the number on your order 1 to 2 days before delivery. Answer unknown numbers that week. Parcel needs no appointment.

Tracking not updating?

LTL tracking refreshes at terminal scans, so 1 to 2 quiet days is normal. No movement for 3 or more business days? Send us the order number and we trace it with the carrier.

Delivery issues: 24 hours

Damage, shortages or a missing pallet must be noted on the delivery receipt and reported with photos within 24 hours of delivery so we can file the carrier claim for you.

Need an answer today?

Call customer service with your order number and we check the carrier while you are on the line.

Call (XXX) XXX-XXXX Email us Shipping policy